FAQs

What payment methods do you accept? 

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal.

 

Can I cancel my order?

Under the consumer protection you have the right to cancel your order. To cancel an order, you must inform us in writing by sending an email to info@pinkishwish.com as well as returning the goods to us as soon as possible at your own expense. 

 

Can I amend my order after it has been placed?

We try to dispatch your order as quickly as possible, if you decide you want to amend your order please send an email to support@pinkishwish.com and we will try to accommodate where possible.

 

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team. 

 

What delivery options do you offer?

Worldwide - $15.00

Free shipping promotion is also available.

 

Can I track the status of my order?

When you place an order we will email you to let you know when it has been dispatched.

 

Will my parcel be charged additional custom and import charges?

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order.

 

What do i do if my order is missing?

Please notify us by email at support@pinkishwish.com within 21 days of the date on which you ordered the products. After this time has elapsed, Pinkishwish reserves the right to decide whether to send our replacement item(s) for you.

 

What is your returns policy?

Please see our returns section for more information

How do I return an item to you?

Please see our returns section for more information

 

Will my original postage costs be refunded?

Postage costs will only be refunded if your product is damaged or faulty

 

Are you getting more stock in?

Some of the items on our website sell out quickly, however, we regularly update our site so it's worth checking back.