Returns & Exchanges

RETURNS & EXCHANGES

Quality is our highest priority. Always has been, always will be.

Not in love with your new purchase? We understand. Let’s figure out how to get you something that’ll make your heart sing.

 

*OUR GUAEANTEE

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

Pinkish Wish gladly accepts returns of unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 14 days of the original purchase.

If for any reason you are not satisfied with your international online purchase, email support@pinkishwish.com within 14 days of the original purchase to initiate a Return Merchandise Authorization, which is required to process a return. We will provide you with instructions on where returns should be shipped. If you choose to return an item, you can choose whichever shipping option you feel comfortable using. Please note that you will still be responsible for any shipping charges.

We don't do exchanges at the moment so once we receive your returned item in excellent condition, we will refund your order on the card or payment method that it was purchased with.

Per our return policy, the customer is responsible for paying the shipping costs back to our warehouse so the refund amount will deduct the shipping costs before being applied to your account.

Also please note that we only accept returns within 14 days of your purchase date.

 

*RETURNING DAMAGED / DEFECTIVE ITEMS

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund) can be taken as soon as substantiation of the claim has been provided by the customer.

 

*WHAT THE RETURN PROCESS USUALLY ENTAILS

If you have requested a refund, please email support@pinkishwish.com with your order details, you will then be advised to post your returns back to us at the address given including your name and order number. Be advised that returning funds usually take about 14 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).